Get the most out of your investment with services and support
Our work does not stop when the implementation of your system has been completed. You can rely on our continual support. We assist functional and application administrators with technical and user questions. You can also report issues and submit change requests - simply report all your issues online through our service management application.
Frequently asked questions
How do I log in to Proactis?
Go to your Proactis system and enter your login details. If you’ve forgotten them or need help, you can request new access directly from the system or visit the Proactis Support Desk.
Who can access Proactis support?
Proactis Support is available to all Proactis customers. We help application and functional administrators with technical and user queries.
For customer support: visit the Proactis Support Desk.
For supplier support: visit the Proactis Supplier Service Desk.
How does Proactis help Finance professionals?
If your credentials don’t work, you can request access through the system. Alternatively, contact the Proactis Support Desk or email us at support@proactisservicedesk.com.
Are there other ways to get Proactis support?
Yes. In addition to the Support Desk, you can email your query to support@proactisservicedesk.com, or speak directly to your Account Manager for guidance.
About us
Proactis has worked with finance and procurement teams for 30 years. We know what the problems look like - and what it takes to fix them.
Partners
We work with a network of trusted ERP partners who help you get Proactis running alongside your existing systems - and make sure it keeps working as your organisation evolves.
Customers
From day one through to long-term use, our team works alongside yours to make sure you get real value from the platform - not just a successful go-live.
Not sure where to start? Let's talk
You don't need a brief to speak to us. Tell us what's frustrating you right now and we'll have an honest conversation about how we can help.